Contact Us

 

Arlesey Car & Commercial,

Unit 4b,

Old Oak Industrial Estate,

Arlesey,

Bedfordshire, SG15 6XD

 

Workshop Hours  7.30am  -  6.00pm   Mobile Hours 6.00pm - 7.30am

Tel: 01462 834633 workshop

Tel: 07850 716309 out of hours

Email Contacts: 

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ARLESEY CAR AND COMMERCIALS LTD PRIVACY POLICY  

Arlesey Car and Commercials are committed to ensuring the privacy and security of your personal data. The following Privacy Policy sets out the personal data that we collect about you as a user of our products and services, including how and why we process your personal data, who we share it with, and your rights and choices when it comes to your personal data. In this Privacy Policy, when we refer to "personal data", we mean information which could directly identify you (for example, your name or address) and information which could indirectly identify you, meaning that it could identify you when combined with information which we hold about you (for example, your gender or date of birth). "Process" or "processing" means just about any conceivable use of personal data, including recording, storing, viewing or disclosing personal data. If you have any questions about your personal data which are not answered by this Policy, please contact our Data Protection Officer: Mrs S Hyde

 

How we collect your personal data 

We collect your personal data to give you the best possible experience as a user of our products and services. In general, we collect information from you when you interact with us to request a quote or availability check, open up an account, visit our website contact us with an enquiry or complaint. This covers all channels of communication with us, including over the telephone, email, social media and in person. 

We’ll collect the following information from you when you request a quote or availability check: 

  • Your name
  • Contact address
  • Email address
  • Telephone number
  • Vehicle Registration 

When you open an account, we’ll also collect: 

  • Name and contact details of individuals authorised to access your account
  • Bank account or payment details

 

How we use your personal data 

We’ll use your personal data for the purposes outlined below: 

To fulfil our contractual agreement to provide you with our products and services: 

  • Where requested by you, to provide you with a quotation for any of our products and services
  • To deliver our products and services to you according to our contractual agreement
  • To collect customer payments and manage payment plans
  • To contact you with important information about your account, including bills and statements 

To comply with our legal obligations 

  • To meet our data protection obligations to verify your identity, before we provide you with information relating to your account
  • To resolve any disputes relating to your service usage with us,
  • For the detection and prevention of crime,
  • To ensure that your contact details are correct 

Where we have legitimate business interests: 

  • To respond to customer enquiries and complaints
  • To manage payment schedules, and debt collection
  • Subject to your marketing preferences, to provide you with information about products and services that we think you’d benefit from, by post, telephone or by electronic means 

Where we have your consent: 

  • To provide you with information about products and services that we think you’d benefit from in accordance with your marketing preferences 

 

Marketing 

If you are an existing customer, subject to your marketing preferences, or where you have otherwise expressly consented, we’ll send you relevant information about products and services that we think you’d benefit from. 

We never sell your data to third parties 

This information could be sent to you via text, telephone, email or post. 

 

Where is my personal data stored 

We take data security very seriously and will keep your information as secure as possible by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. 

Arlesey Car and Commercials Ltd have implemented appropriate technical and organisational measures to protect the confidentiality of the personal data we store. These include limiting access to your personal data to those who need it and training our employees about the importance of maintaining the privacy and security of your personal data. 

We’ll only store your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or for as long as we reasonably consider necessary to establish, exercise or defend our legal rights. Your data will be retained in line with statutory and regulatory requirements. The criteria used to determine these retention periods includes: 

To comply with the statutory retention periods for accounting records, as set by the Companies Act and HM Revenue & Customs (HMRC). 

To enable us to provide you with our products and services 

To allow us to resolve any disputes or complaints 

For the detection and prevention of fraud 

 

Data subject rights 

The following section sets out your rights in relation to your personal data. This includes your rights under the Data Protection Act, in addition to the enhanced rights that you will be entitled to post 25th May 2018, following the coming into force of the GDPR. 

If you would like to exercise any of your data subject rights, please contact us by: 

Telephone: 01462 834.633 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Post: ARLESEY CAR AND COMMERCIALS LTD 

UNIT 4B OLD OAK IND EST 

ARLESEY 

BEDS SG15 6XD 

You have the following rights and choices in relation to your personal data: 

  • You have the right to request access to a copy of your personal data. You are entitled to obtain confirmation that your data is being processed, access to a copy of your personal data, and other supplementary information which largely corresponds to the information that should be provided in a Privacy Policy. Should you wish to exercise this right, please contact us with a description of the information you would like to see.
  •  Please note, however, that in certain circumstances we are not required to provide the information requested.
  • Where we refuse a request, we will explain our reasons for the refusal, and remind you of your right to complain. 

Certain personal data may be exempt from such requests in certain circumstances. If an exemption applies, we will tell you this when responding to your request. We may request that you provide us with information necessary to confirm your identity before responding to any request you make. 

You have the right to ensure that any information we hold about you is accurate and kept up to date. Please let us know if you would like to update any inaccurate or incomplete records. 

You are also entitled to the following additional rights under the GDPR. These rights will become effective after 25th May 2018. 

 You have the right to request that we erase your personal data on the following grounds: 

  • Your personal data is no longer necessary in relation to the purpose for which it was collected or processed
  • If the processing is based on consent, you choose to withdraw your consent and there is no other legal ground for processing
  • You object to processing, and there are no overriding legitimate grounds to continue the processing
  • Your personal data has been processed unlawfully
  • Your personal data must be erased for compliance with a legal obligation 

You have the right to request the restriction of processing of your personal data under specific conditions, unless we have a lawful reason to continue, such as for the establishment, exercise or defence of legal claims. 

You have the right to request a copy of personal data you have provided to us in a structured, commonly used and machine readable format, organisation. 

You have the right to object to processing which is based on: 

  • Legitimate interests
  • Tasks carried out in the public interest
  • Direct marketing 

 

Complaints 

If you would like to make a complaint, please contact our Data Protection Officer: 

Mrs S Hyde 

You also have the right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office. 

MEMBER OFF: 

ICO – INFORMATION FOR SMALL BUSINESSES 

0303 123 1113 – Monday to Friday 9.00 to 5.00 except Wednesday closed pm. 

 

Changes to the Privacy Policy 

This Privacy Policy does not form part of any customer's contract with us and we may amend it from time to time. 

May 2018